Junior Customer Success Representative at Execweb - a US-based company that helps build connections between top-tier cybersecurity vendors & Fortune 1000 CISOs

Execweb is transforming the way cybersecurity vendors connect with CISOs. We arrange 1:1 virtual sales introductions between vetted cybersecurity vendors and security executives with active projects and real business needs. Each meeting is carefully screened to ensure high-value, strategic conversations that drive real results.

Our mission is to fix the broken and inefficient collaboration between cybersecurity vendors and security practitioners. Headquartered in New York, our exclusive cybersecurity executive network includes 400+ seasoned CISOs and security leaders from Fortune 500 companies and mid-sized enterprises (1,000+ employees). Our ambassadors come from industries such as technology, healthcare, pharma, financial services, manufacturing, and retail.

We’re growing fast and looking for a Junior Customer Success Representative to join our team and support our mission of delivering exceptional client experiences to our cybersecurity vendor partners. This role is perfect for someone looking to grow quickly in a client-facing, fast-paced, and digital-first environment. You will start with administrative and coordination tasks, working closely with our C-level clients, vendors, and ambassadors. Over time, you will take on more responsibilities, including client onboarding, email communication, and direct customer interactions.

Responsibilities:

Learning & Support

Assist in scheduling and rescheduling meetings with C-level executives, vendors, and ambassadors.
Set up and coordinate client meetings, ensuring smooth logistics.
Manage administrative tasks related to client communication.

Onboarding & Communication

Handle client onboarding via email, ensuring a smooth start with our platform.
Respond to customer inquiries via email with clarity, professionalism, and accuracy.
Join occasional meetings with clients to help familiarize them with the platform.
Work on improving documentation, FAQs, and self-service resources.

Client Engagement & Autonomy

Take ownership of proactive client communication and engagement.
Initiate calls with clients to present the rules of engagement and set clear expectations.
Participate in calls and eventually lead client interactions independently.
Analyze customer interactions and suggest improvements to the customer success process.

What we’re looking for:

✅ Skills & Qualities

Fluent English with strong written and verbal communication skills.
Highly organized and able to manage multiple tasks efficiently.
Excellent interpersonal skills – professional, confident, and well-spoken.
Strong problem-solving skills and ability to think critically.
Tech-savvy – comfortable with digital tools and eager to learn new platforms.
Proactive attitude – always looking for ways to improve processes and grow professionally.
A fast learner – can quickly absorb industry knowledge and become independent.

✅ Experience & Background

1+ years of experience in customer success, client management, or customer support.
Background in a digital-first or tech-related industry preferred.
Experience interacting with executives or high-level stakeholders is a plus.

✅ Technical Requirements

Stable and fast internet connection.
Good audio/video setup for professional client calls.
Ability to work remotely full-time, 9 AM - 5 PM EST (NYC time, check the time difference via the link).

What we offer:

Full-time job (8 working hours per day, Monday-Friday). Please note that we will not consider candidates planning to combine several jobs.
Growth opportunity – we want you to develop into an autonomous Customer Success Manager over time.
International exposure – work with leading cybersecurity startups from across the globe.
Close mentorship – you'll work directly with an experienced leader who will guide your learning.
Impactful work – your role will directly contribute to our success and our clients' satisfaction.
Remote work – you may be located in almost any country or city, just need a good Internet connection, a computer to work from, and the opportunity to adjust your working schedule for the team.
Stability – this is not an internship or project work, we consider only the candidates looking for a long-term commitment of 1.5+ years.
Salary will be discussed at the interview. Paid in USD.
Quick selection process.

Application deadline: ASAP.

Please note that the later you apply - the more intensive your selection process will be, for example, you will have less time for the test assignment, etc.

1. Fill in the application form - attach your CV;

2. Record a video about yourself;

3. Have a Zoom interview with Hire5 Recruiter;

4. Have a Zoom interview with your potential manager from Execweb;

5. Complete a written test task;

6. Get hired!

___________________________________________________________________________

Hire5 provides aspiring talents worldwide with remote opportunities to enhance their careers in Silicon Valley startups and other US-based companies.

Interested in joining one of the most promising US startups?

Press here to apply now or click “connect” on career.hire5.co to subscribe for future opportunities in your desired profession.