About:

CyberRisk Alliance (CRA) is an influential business intelligence company serving the high growth, rapidly evolving cybersecurity community with a diversified portfolio of services that inform, educate, build community, and inspire an efficient marketplace. CRA’s brands include SC Media, Security Weekly, InfoSec World, Cybersecurity Collaboration Forum, Cyber Security Summit, our research unit CRA Business Intelligence, and the Cybersecurity Collaborative membership network. Our business is growing rapidly, and it is a dynamic and collaborative organization led by an accomplished team of entrepreneurs, operators, and investors.

CRA serves trusted information through integrated channels (news and analysis, virtual and in-person events, research, eLearning, and a peer-to-peer collaboration platform) and marquee brands including SC Media, Security Weekly, InfoSec World, Cybersecurity Forum, and the Cybersecurity Collaborative. The goal is to build a powerful network of experts, practitioners and influencers to shape content and share insight with the community in various formats across the platform, and to generate unique, first-party data to drive products and services.

They’re looking for a Customer Success Manager who knows how to build trust, drive retention, and manage complexity without losing attention to detail.

This is a post-sale, partner-facing role. You’ll act as the primary point of contact for sponsors and event partners, ensuring every commitment is delivered on time and at a high standard. You’ll work cross-functionally with sales, production, marketing, content, and audience teams to bring both live and virtual events to life.

If you enjoy structured execution, stakeholder management, and high-touch partner communication — this role is for you.

What you’ll own

• Act as the main partner manager post-sale for event sponsors

• Build strong, long-term relationships that drive retention and loyalty

• Collect, manage, and distribute sponsor assets (logos, session details, invites, swag, etc.)

• Create and manage event communication timelines aligned with operational deadlines

• Coordinate closely with internal teams to ensure flawless execution

• Deliver a high-touch, white glove experience before and during live events

• Track all partner interactions and project details in CRM and project management tools

• Proactively identify risks, prevent churn, and manage expectations

• Contribute to process improvements within Customer Success

• Support ad hoc cross-functional initiatives when needed
  

What success looks like

• Strong retention and low churn

• High sponsor satisfaction ratings

• Events delivered on time with no operational breakdowns

• Clear, proactive communication across internal and external stakeholders

What they’re looking for

• 5+ years of experience in customer-facing roles (Customer Success, Account Management, Partner Management, or similar)

• Strong emotional intelligence and empathy in partner interactions

• Exceptional organization and attention to detail

• Ability to manage multiple timelines without dropping the ball

• Clear and articulate written communication skills

• Comfortable influencing cross-functional teams

• Proactive problem-solver with project management mindset

• Experience with CRM systems

• Experience with project management tools (Monday.com is a strong plus)

• Event operations experience is a significant advantage

• Willingness to travel domestically when required
  

Why this role matters

You won’t just “support” customers. You’ll protect revenue, strengthen partnerships, and ensure every sponsor feels like a priority. This role directly impacts retention, long-term loyalty, and brand reputation.

Application deadline: March 17th.

Please note that the later you apply - the more intensive your selection process will be, for example, you will have less slots available for interview, etc.

Hiring process

1. Application form - attach your CV;

2. Record a short Loom video;

3. Zoom interview with Hire5 Recruiter;

4. Zoom interview with your potential manager from CRA;

5. Zoom interview with VP of People from CRA;

6. Get hired!
   

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