About the company

JoJo Tea is a Miami-based specialty tea company on a mission to reshape American tea culture — to get more people heating up water and brewing proper tea at home.

Founded in 2011, JoJo Tea sources and sells some of the highest-quality pure white, green, black, oolong, and pu-erh teas available in the US. Today they supply around 200 active wholesale accounts — restaurants, coffee shops, hotels, bakeries, and major cruise lines — while also running a Shopify e-commerce store, a Miami tea room that hosts private tea ceremonies and public tea parties, and an expansion into Amazon and a dedicated wholesale portal.

It's a small, hands-on team with a strong point of view on quality and craft — and a business that's growing faster than its admin layer can keep up with.

About the role

They're looking for a reliable, organized Virtual Assistant to take ownership of the admin layer of the business.

You'll be living across ~10 email inboxes — orders, purchasing, accounting, retail, reservations, and a handful of team members — triaging customer orders, responding to inquiries, and making sure nothing slips through the cracks.

This is not a calendar-heavy EA role. It's a hands-on inbox and customer-ops role where you become the layer of trust that keeps the business running smoothly while the team focuses on growth.

Over time, there's real room to grow the scope — starting with pattern-spotting and customer insight work (what customers are ordering, when, and why) to help inform planning and marketing decisions.

Who this is a great fit for

• VAs who genuinely enjoy living inside someone else's inbox

• Organized, responsive communicators with strong written English

• People with prior experience supporting a small business or founder

• Candidates who like structure, follow-ups, and keeping the ship tidy

• People curious about e-commerce, wholesale ops, or specialty food & beverage

Working hours

• Part-time, ~10h/week

• 2 hours/day overlap with EST (New York time) — please check the time difference here

• Flexibility to respond during US business hours

Requirements

• Excellent written English (clear, warm, professional tone)

• Prior experience supporting a small business or founder

• Highly organized and responsive — quick turnaround on customer-facing emails

• Strong attention to detail — you treat a missed email like a missed customer

• Comfortable juggling multiple inboxes simultaneously without losing threads

• Comfortable with standard tools (email, spreadsheets, messaging apps)

Nice-to-haves

• Familiarity with e-commerce or wholesale operations

• Comfortable with Shopify or Amazon Seller Central

• Analytical mindset — you enjoy spotting patterns in customer behavior and order data

• Interest in tea, specialty food & beverage, or hospitality

Key responsibilities

• Monitor and triage ~10 shared and team email inboxes (orders, purchasing, accounting, retail, reservations, and team members)

• Catch and route customer order requests so nothing slips through the cracks

• Respond to customer and wholesale inquiries in a professional, brand-aligned tone

• Flag urgent or high-priority matters to the founder or relevant team member

• Keep inboxes organized (labels, follow-ups, escalations) so the team always knows the state of play

• Over time: help gather insights from customer emails — patterns in what's being ordered, when, and by whom — to inform planning and marketing

Who you are

• Proactive — you don't wait for someone to tell you what needs attention

• Reliable — when you say it's handled, it's handled

• Detail-oriented — nothing slips past you

• Comfortable owning the admin layer without needing constant direction

• A clear, warm communicator — you can represent a brand in writing

• Interested in long-term growth alongside the business

Application deadline: 7 May

Hiring process

1. Fill in the application form — attach your CV

2. Zoom interview with Hire5's Recruiter

3. Complete the test assignment

4. Video Zoom interview with JoJo Tea's founder

5. Get hired!